The Center for Research on Learning and Teaching at the University of Michigan links to these articles on reducing incivility in the college classroom. As their website states:
"Broadly defined, classroom incivility is any action that interferes with a harmonious and cooperative learning atmosphere in the classroom. Uncivil student behavior not only disrupts and negatively effects the overall learning environment for students but also contributes to instructors' stress and discontent. The articles in this section describe forms of classroom incivility and ways to reduce disruptive behavior in the college classroom."